ph11 Privacy Policy

When you register and use ph11, we collect certain personal information that is necessary to operate your account and deliver our services to you as a Filipino player. This includes your full name, date of birth, email address, mobile number, and your preferred payment details for processing deposits and withdrawals in Philippine pesos (PHP). We also collect technical data such as your device type, browser version, IP address, and session activity logs to help us maintain platform security and improve your experience. When you contact our support team, we may retain records of those communications to assist with follow-up queries and service improvements. All information collected is limited to what is genuinely needed — we do not collect sensitive personal data beyond what is required for account verification and regulatory compliance in the Philippines. You have the right to request a copy of the personal data we hold about you at any time by reaching out to our support team at the email address listed in the footer of this page.

The personal information we collect is used primarily to create and manage your ph11 account, process your transactions, and provide you with a smooth and secure gaming experience on our Philippines platform. We use your contact details to send you important account notifications, security alerts, and updates about changes to our services or policies — we do not send unsolicited marketing messages without your consent. Your payment information is used solely to facilitate deposits and withdrawals in PHP through our approved local payment channels, and is never shared with unauthorised third parties. We may use aggregated, anonymised data to analyse platform usage trends and improve our games, features, and mobile experience for Filipino players. In cases where we are required by Philippine law or a competent authority to disclose your information, we will comply with such legal obligations while taking reasonable steps to notify you where permitted. We do not sell, rent, or trade your personal data to any third party for commercial purposes under any circumstances.

ph11 takes the security of your personal information seriously and applies industry-standard technical and organisational measures to protect your data from unauthorised access, loss, or misuse. All data transmitted between your device and our platform is encrypted using secure protocols, ensuring that your account credentials and payment details remain protected at all times. We restrict internal access to personal data on a need-to-know basis, meaning only authorised personnel involved in account management, payments, or compliance can view relevant player information. Our systems are regularly reviewed and updated to address emerging security risks, and we conduct periodic assessments to ensure our data protection practices remain effective. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable data protection regulations. We strongly encourage you to use a strong, unique password for your ph11 account and to never share your login credentials with anyone else.

ph11 uses cookies and similar tracking technologies to help our platform function correctly, remember your preferences, and provide you with a more personalised experience each time you visit. Essential cookies are required for core platform functions such as keeping you logged in during your session and ensuring secure navigation across the site. We may also use analytics cookies to understand how Filipino players interact with our pages, which helps us identify areas for improvement and optimise the mobile experience. You can manage or disable non-essential cookies through your browser settings at any time, though doing so may affect certain features of the platform. We do not use cookies to serve third-party advertising or to track your activity on other websites outside of ph11. By continuing to use our platform after being informed of our cookie practices, you consent to the use of cookies as described in this Privacy Policy.

As a registered player on ph11, you have the right to access, correct, or request deletion of the personal data we hold about you, subject to any legal obligations that require us to retain certain records. If you believe any information in your account is inaccurate or outdated, you can update it directly through your account settings or by contacting our support team. You also have the right to withdraw your consent for any data processing activities that are based on consent, without affecting the lawfulness of processing carried out before your withdrawal. If you wish to close your ph11 account and request deletion of your personal data, please contact our support team — we will process your request in accordance with applicable Philippine data protection laws and within a reasonable timeframe. We are committed to responding to all data-related requests promptly and transparently, and we will never penalise you for exercising your privacy rights. For any questions about your data or this Privacy Policy, please visit our FAQ page or contact us at the email address shown in the footer below.